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Cost & Pricing

SaaS Unit Economics When LLM Is a Cost Center

LLM inference is expensive enough that it changes SaaS unit economics materially. Modelling cost per user and gross margin honestly.

Before AI, SaaS unit economics meant hosting and payment processing. AI-powered SaaS adds inference cost that can dwarf everything else. On dedicated GPU hosting you convert that variable cost to fixed, which fundamentally changes the model.

Contents

Components

Per-user monthly cost typically breaks down as:

  • Infrastructure (LLM inference, DB, app servers)
  • Third-party APIs (auth, payments, email)
  • Support and customer success allocation
  • Attribution of marketing/sales

Pre-AI, infrastructure was 5-10% of revenue. AI-heavy products can see infrastructure hit 30-50% on API-based stacks.

Fixed vs Variable

OpenAI API: pure variable cost. Perfect for low volume, painful at scale.

Dedicated GPU: fixed cost per month. At low utilisation you overpay; at high utilisation you dramatically undercut API pricing.

The crossover: once your user base makes the dedicated GPU cheaper than the equivalent API spend, every additional user is incremental revenue with near-zero incremental cost. Unit economics flip from shrinking margins to expanding margins.

Margin Target

Healthy SaaS targets 70-85% gross margin. AI-powered SaaS running on API often sees 40-60%. Switching to dedicated hosting at scale can restore 70%+ margins because infrastructure becomes a fixed line item rather than a percentage of usage.

Scaling

As user count grows on fixed-infrastructure hosting:

  • Phase 1 (building): overpaying for infrastructure, but it’s small in absolute terms
  • Phase 2 (break-even): infrastructure maps roughly to pay-per-use equivalent
  • Phase 3 (scale): infrastructure is a tiny fraction of revenue per user, gross margin expands

Plan for phase 3 from day one.

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