Terms of Service

This "GigaGPU" Terms of Service (this "Agreement") governs your purchase and use of all "GigaGPU" services (collectively, the "Services"), as described in the Order Form(s) submitted by you and accepted by "GigaGPU" ("Service Order"). You must register and accept the terms of this Agreement in order to use the Services. BY CLICKING ON THE "I ACCEPT" BUTTON BELOW, AND/OR REGISTERING FOR AND USING THE SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ THIS AGREEMENT, AND AGREE TO BE BOUND BY ALL TERMS AND CONDITIONS OF THIS AGREEMENT AS WELL AS ALL POLICIES, WHICH ARE INCORPORATED HEREIN BY REFERENCE. "GigaGPU" may modify any of the terms and conditions contained in this Agreement and the AUP, at any time, in its sole discretion. Any modifications are effective upon posting of the revisions on the "GigaGPU" web site (the "Site"). Your continued use of the Services following "GigaGPU" posting of any modifications constitutes your acceptance of the modifications. If you do not agree to the terms of any modification, do not continue to use the services and immediately notify "GigaGPU" of your termination of this Agreement in the manner described in the section below.

Acceptable Use Policy (AUP)

You agree not to misuse the "GigaGPU" services or help anyone else to do so. The following is a list of actions that will cause direct suspension/cancellation/termination of your service without the possibility of refund: hosting pornography and sex-related content of any kind is prohibited, publish or share materials that are unlawfully pornographic or indecent, or that contain extreme acts of violence. send unsolicited communications, promotions or advertisements, or SPAM. send altered, deceptive or false source-identifying information, including "spoofing" or "phishing". DoS/DDoS attack others or being a target of any kind of DoS/DDoS attack(s). probe, scan, or test the vulnerability of any system or network. breach or otherwise circumvent any security or authentication measures. access, tamper with, or use non-public areas or parts of the services, or shared areas of the services you haven't been invited to. interfere with or disrupt any user, host, or network, for example by sending a virus, overloading, flooding, or mail-bombing any part of the Services. access, search, or create accounts for the services by any means other than our publicly supported interfaces (for example, "scraping" or creating accounts in bulk). promote or advertise products or services other than your own without appropriate authorization. the unauthorized sale or distribution of copyrighted media. hosting IRC or IRC bots or any IRC related chat program. hosting BitTorrent / P2P related program. hosting, distributing, or linking to crackz, hackz, KeyGenz, serialz, or pirated software. advocate bigotry or hatred against any person or group of people based on their race, religion, ethnicity, sex, gender identity, sexual preference, disability, or impairment. violate the law in any way, including storing, publishing or sharing material that's fraudulent, defamatory, or misleading; or violate the privacy or infringe the rights of others.

Account Eligibility

By registering for or using the Services, you represent and warrant that: You are eighteen (18) years of age or older. The services are intended solely for Users who are eighteen (18) years of age or older. Any registration, use of or access to the services, by anyone under eighteen (18) is unauthorized and is a violation of this Agreement. If you use the services on behalf of another party you agree that you are authorized to bind such other party to this Agreement and to act on such other party’s behalf with respect to any actions you take in connection with the services. It is your responsibility to provide accurate, current, and complete information on the registration forms. If there is ever an abuse issue or we need to contact you, we will use the primary email address we have on file. It is your responsibility to ensure that the contact information for your account, including any domain accounts is accurate, correct and complete at all times. "GigaGPU" is not responsible for any lapse in the services, including without limitation, any lapsed domain registrations due to outdated contact information being associated with the domain. If you need to verify or change your contact information, please contact our sales team via email or update your contact information through the "GigaGPU" Billing and Support System. Providing false contact information of any kind may result in the termination of your account. You agree to be fully responsible for all use of your account and for any actions that take place through your account. It is your responsibility to maintain the confidentiality of your password and other information related to the security of your account.

Refusal of Service

"GigaGPU" accepts orders from outside the United States, but may limit accounts from certain countries or from certain known email domains that have or have previously had a high fraud rate. Countries that are sanctioned by the United States Department of Treasury are automatically ineligible for services with "GigaGPU". To help protect "GigaGPU" and its clients from fraud, "GigaGPU" may ask you to provide a copy of a government issued identification that has a photo and/or a scan of the credit card used for the purchase. If you fail to meet these requirements, the order may be considered fraudulent in nature and denied. If any manner of communication with "GigaGPU"'s staff could be construed as belligerent, vulgar (curse words), attacking, highly rude, threatening, or abusive, you will be issued one warning. If the communication continues, your account may be suspended or terminated without refund. This includes, but is not limited to, threats to sue, slander, libel, publicly post, or initiate a chargeback. Any customer that violates one of our Terms of Services, your service where the violation has occurred will be immediately cancelled along with all services that you have with "GigaGPU". Additionally, you will become ineligible for any other service(s) with "GigaGPU". We reserve the right to refuse, cancel, or suspend service at our sole discretion and with no further justification.

Support Services and Boundaries

"GigaGPU" provides 24/7/365 technical support to our clients. We limit our technical support to our area of expertise. The following are our guidelines when providing support: "GigaGPU" provides support related to your server. "GigaGPU" does not provide support for application specific issues, such as any programming, HTML, third party applications or any other such issue. "GigaGPU" does not provide live chat support for any of our free services. "GigaGPU" does not provide technical support for YOUR clients.

Reseller Policy

Resellers are responsible for the conduct of their clients and by agreeing with this ToS and agree that their clients will adhere to the ToS. Resellers should make their prospective clients aware of the ToS and the consequences of violation.

Chargebacks, Reversals, and Retrievals

If "GigaGPU" receives a chargeback or payment dispute from a credit card company, bank, or Paypal, your services may be suspended without notice. A $40 chargeback fee (issued to recoup mandatory fees passed on to "GigaGPU" by the credit card company), plus any outstanding balances accrued as a result of the chargeback(s), must be paid in full before service is restored. Instead of issuing a chargeback, please contact "GigaGPU"'s billing team to address any billing issues. If you believe there is an error in "GigaGPU"'s billing, you must contact "GigaGPU" about it, in writing, within thirty (30) days of the date you are billed or charged. "GigaGPU"'s obligation to consider your claim is contingent on your providing it with sufficient facts for "GigaGPU" to investigate your claims. You waive your right to dispute any charges or fees if you fail to notify "GigaGPU" in writing or meet the deadline set out above. If "GigaGPU" finds that your claim is valid, "GigaGPU" agrees to credit your account on your next billing date. Third party fees are not subject to this dispute provision and are final.

Account Cancellation

All cancellations must be made 2 days before the new billing cycle to avoid new charges. You must notify us of a cancellation request a minimum of two (2) days prior to the new billing due date. It is required that you make a cancellation request in our billing system or submit a sales ticket or email to sales@gigagpu.com. Please note on your request the date for the cancellation to be effective. Cancellations become effective when you receive the cancellation confirmation email from "GigaGPU". Please contact us with live chat or our ticket system if you do not receive the cancel confirmation within 2 business days. Please note if you make the cancellation after the required timeframe (which is 2 days prior to the new billing due date), you are not able to receive a refund.

Home